Refund Policy
Clear and transparent refund procedures for our services
Earnternship Refund Policy
This policy outlines the circumstances under which refunds may be granted for our services
Table of Contents
1. Introduction
At Earnternship, we strive to provide exceptional service to all our users. This Refund Policy explains the circumstances under which refunds may be granted for various services offered through our platform.
By using our services and making payments, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Important: This policy applies to all payments made through the Earnternship platform. Please read it carefully before making any payments.
2. General Refund Policy
Our general approach to refunds is based on fairness and transparency. We consider refund requests on a case-by-case basis, evaluating the specific circumstances of each request.
Key Principles:
- Refunds are generally provided in the original form of payment
- Processing fees may be deducted from refund amounts
- Refund eligibility depends on the timing and nature of the service
- All refund requests must be submitted through proper channels
Note: Refund policies may vary for different services. Please refer to the specific sections below for detailed information.
3. Eligible Services for Refund
The following table outlines our refund eligibility for different services:
| Service Type | Refund Eligibility | Refund Amount | Timeframe |
|---|---|---|---|
| Premium Membership Fees | Full refund if cancelled within 7 days of purchase | 100% | 7 days |
| Premium Membership Fees | Partial refund after 7 days but before 30 days | 50% | 8-30 days |
| Premium Membership Fees | No refund after 30 days | 0% | After 30 days |
| Placement Guarantee Program | Full refund if not placed within guaranteed period | 100% | After program completion |
| Workshop/Webinar Registration | Partial refund for cancellation 48+ hours before event | 80% | 48+ hours before |
| Workshop/Webinar Registration | No refund for cancellation within 48 hours of event | 0% | Within 48 hours |
| Service Processing Errors | Full refund for technical errors on our part | 100% | Anytime |
4. Non-Refundable Services
The following services and fees are generally non-refundable:
Application and Processing Fees
- Internship application processing fees
- Background verification charges
- Document verification fees
Completed Services
- Services already rendered or completed
- Consultation sessions that have taken place
- Resume review services after delivery
- Mock interview sessions conducted
Third-Party Fees
- Payment gateway processing fees
- Bank transaction charges
- Government taxes and levies
Important: Once services have been rendered or partially used, refunds cannot be processed except under exceptional circumstances as determined by our support team.
5. Refund Process
To request a refund, please follow these steps:
Submit Request
Fill out the refund request form in your account dashboard or contact our support team
Provide Details
Include your transaction ID, reason for refund, and supporting documents if applicable
Review Process
Our team will review your request within 3-5 business days
Approval & Processing
If approved, refund will be processed to your original payment method
Refund Calculator
Estimate your potential refund amount based on our policy:
6. Processing Time
Refund processing times vary depending on the payment method and financial institutions involved:
| Payment Method | Approval Time | Processing Time | Total Time |
|---|---|---|---|
| Credit/Debit Cards | 3-5 business days | 5-10 business days | 8-15 business days |
| UPI Payments | 3-5 business days | 2-3 business days | 5-8 business days |
| Net Banking | 3-5 business days | 3-7 business days | 6-12 business days |
| Digital Wallets | 3-5 business days | 1-2 business days | 4-7 business days |
Note: The timeline begins after your refund request is approved. You will receive email notifications at each stage of the process.
7. Cancellation Policy
You may cancel services according to the following guidelines:
Premium Services
- Cancellation within 7 days: Full refund
- Cancellation between 8-30 days: 50% refund
- Cancellation after 30 days: No refund
Subscription Services
- Monthly subscriptions: Cancel anytime, effective at end of billing cycle
- Annual subscriptions: Pro-rated refund for unused months
- Auto-renewal can be disabled in account settings
One-time Services
- Cancellation before service delivery: Full refund
- Cancellation after service initiation: Pro-rated refund based on completion
- No cancellation after service completion
8. Dispute Resolution
If you disagree with our refund decision, you may escalate your concern through the following channels:
Internal Resolution Process
- Step 1: Contact our support team with detailed explanation
- Step 2: Request escalation to a senior support manager
- Step 3: Submit formal dispute through our dispute resolution portal
External Options
- Contact your payment provider or bank for chargeback options
- File a complaint with consumer protection agencies
- Seek mediation through recognized dispute resolution services
Important: We recommend resolving disputes through our internal channels first, as we're committed to fair resolution for all users.
9. Exceptional Circumstances
We understand that exceptional situations may arise. We may consider refunds outside our standard policy in the following cases:
Medical Emergencies
- Serious illness or hospitalization preventing service use
- Requires valid medical documentation
- Full or partial refund based on circumstances
Technical Issues
- Platform outages preventing service access for extended periods
- Critical bugs affecting core functionality
- Security breaches compromising user data
Service Quality Issues
- Significant deviation from advertised service quality
- Failure to deliver promised features or outcomes
- Requires detailed documentation and evidence
Note: Exceptional refunds are granted at our sole discretion and require thorough documentation and verification.
10. Contact Information
For refund-related inquiries and requests, please contact us through the following channels:
Primary Contact
- Email: refunds@earnternship.com
- Phone: +91 8920779896 (Refund Department)
- Support Portal: https://earnternship.com/support
Mailing Address
Refund Department
Pushpendra Technology Pvt Ltd
206 A1, Sector 59, Noida
Uttar Pradesh-201301, India
Response Time
- Initial response: Within 24 hours
- Refund decision: 3-5 business days
- Escalated issues: 5-7 business days
Need Help With a Refund?
Our dedicated refund support team is here to assist you with any questions or concerns about our refund policy and procedures.
Contact Refund Support